Once your order is placed you will receive a link to our Design Process Form. This is where you will fill out all your wording and details to begin your Design Process. Your order comes with 3 complimentary PDF proofs. If any additional proofs are needed, our additional proof fee will be applied.
The design process takes an estimated 2 weeks. This is dependent on response time with revisions and feedback. Delays in your responses will result in delays for your final shipping date.
After your design process is complete your order will then go into print and production.
It is extremely important that you thoroughly check your proofs for correct
times, dates, and spelling of all words, including names and places, in addition to the design elements. Once the final approval for the Final Proof Contract is received, you are giving AUGUST SINCLAIR full permission to print all pieces as they appear on your Final Proof. Once approved, no changes can be made and AUGUST SINCLAIR will not be held responsible for any errors found after your approval. ALL reprinting costs will be the responsibility of the CLIENT. The proof you approve for printing is exactly what will be printed. Please proofread carefully and have a friend or family member check for accuracy as well. Proofs are extremely important because an approved proof is directly used to generate the printed pieces. By approving a final proof and sending over the final agreement you agree that all text and designs will appear exactly as shown and that all content, spelling and punctuation is correct, with no further changes necessary. If what you included on your client order form is different than what's included in the final proof and you sign on the final proof, the final proof approval contract overrules this because the CLIENT signed the final proof contract.
PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE FINAL, APPROVED PROOF. ONCE YOU APPROVE THE PROOF, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR
SPELLING, PUNCTUATION OR CONTENT.
PRINT & PRODUCTION TURN AROUND TIMES
Digital print and production takes an estimated 2-3 weeks and Letterpress and Foil print and production takes an estimated 4-5 weeks. On the rare occasion that we need to push back your timeline dates, we will contact you immediately.
Shipping costs for each order is based on where you live and the amount of stationery and products included in your package. All shipping and handling costs are calculated and included in your Final Payment Invoice. AUGUST SINCLAIR is NOT responsible for any lost or stolen packages. We are also not responsible for package delays or lost packages, due to weather related conditions. All final orders are shipped via USPS Priority Mail. Express mail options are available, please inquire prior to your final payment. All packages that are shipped from us require a signature upon delivery. If you do not want a signature requirement, you will need to sign our signature waiver form prior to shipping your package.
Due to the nature of our custom products, we do not accept returns or exchanges. Refunds are not available on design services and products for any reason. Please note that we cannot accept returns due to customer input errors (e.g. typos), and that in approving your final proof you accept full responsibility for any errors. If errors are discovered after the final proof approval, we must charge in full for a reprint.
If an error is found on printed stationery or products that is shown on the approved final proof contract, the client is responsible for any charges incurred for reprints. AUGUST SINCLAIR reserves the right to request that any portion of an order that’s being reprinted be returned to us at the expense of the client before being reprinted.
In the very rare event that an error is made by AUGUST SINCLAIR error, we will do everything possible to remedy the problem, up to and inclusive of reprinting with the quickest production and shipping available. Please inspect your stationery and products immediately upon receiving it.
SCREEN & PRINT
All monitors are color calibrated to show colors differently. For the most part, colors are fairly accurate but depending on differences between your monitor and our printers, as well as lighting conditions, you may see some variations in colors. We try to match colors as closely as possible but cannot always guarantee an exact match.
Any and all concepts, ideas or designs created throughout the customizing design process, whether they are used in the final product or not, remain the intellectual property of AUGUST SINCLAIR and the designer reserves the right to use such concepts, ideas or designs for future work including but not limited to digital or
physical portfolios, displays, samples, stationery for sale to the public, etc. Additionally, these concepts, ideas and designs cannot be reproduced for any reason without written permission from AUGUST SINCLAIR. Under Federal copyright law, it is illegal for people to reproduce images and photos unless they own the copyright or are authorized by the copyright owner. The copyright owner is the person who created the image or took the photo. By submitting an image or photo to AUGUST SINCLAIR for use in a design you are representing that you are either the copyright owner of the image or photo, or have the owner's permission to use, edit or reproduce the image or photo; and that you, as the owner or with the owner's permission, grant permission for AUGUST SINCLAIR to use, edit or reproduce the images. You are solely responsible for any copyright violations that may occur as a result of your activities or use of services provided by AUGUST
SINCLAIR, and will indemnify and hold AUGUST SINCLAIR harmless for the same. If you wish to use a custom artwork, illustration or design on pieces outside of the stationery that AUGUST SINCLAIR is designing for you, an artwork usage fee is required. If you use a custom artwork without purchasing the artwork usage fee, legal copyright action will be put into action.